Pre-summer tune-up window is open for October and November visits — request a service slot before the heat arrives.
Split systems · Multi-head · Ducted heads
Moss Parlor is a small servicing workshop for home and small-shop air conditioners. We strip, wash and test the unit you already own, then tell you plainly what it needs next — and what it doesn't.
What we do
Most units booked in for a “repair” only need the first lane. We start there, show you the state of the coil and drain, and only recommend a deeper job when the unit earns it.
The routine visit. Filters, fins, blower wheel and drain line cleared, then a full cooling cycle measured before we pack up.
For units that smell, drip or blow weakly after a standard clean. The indoor head is bagged, dismantled and washed with coil-safe chemistry, blower wheel out.
Low refrigerant is a symptom, not a service item. We find where it went first, then advise on repair or top-up with the findings in writing.
New heads, moved heads, and tidying up the bracket-and-pipe work left behind by someone in a hurry.
Diagnostics
Read the symptom you have, then book the lane next to it. If none of these match, describe the behaviour in the booking notes and we'll pick the right visit.
Likely: loaded filter or coil → Lane 01
Air feels cold at the vent but the room never settles. Usually this is restriction in the airflow path, not a refrigerant problem.
Likely: biofilm in pan or blower → Lane 02
The smell lives in the wet parts of the head. Surface cleaning masks it for a week; a chemical wash removes it.
Likely: blocked or back-falling drain → Lane 01–02
Switch the unit off and book promptly. We flush the line, check the fall of the pipe and look for a sagging run.
Likely: refrigerant loss or sizing → Lane 03
We measure before we assume. If pressures read low, the leak gets found before anything is topped up.
Likely: airflow starvation or low charge → Lane 03
Let it thaw fully, then leave it off. Running an iced unit is how a compressor gets damaged.
Likely: blower imbalance or loose bracket → Lane 02–04
Debris on the barrel, a worn bearing or a bracket that was never shimmed. All three are visible once the casing is off.
The visit
So you know what to clear, how long to be home, and what you get at the end.
Clear roughly a metre under each indoor head and move soft furniture aside. We bring sheeting, catch bags and our own water supply.
We run the unit as you use it and record supply air, return air and drain behaviour. That reading decides the lane, not a guess at the door.
Panels off, wet work bagged, floors covered. If we find something outside the booked lane, we stop and show you before adding anything.
A short written record per head: what was cleaned, the readings before and after, parts worth watching, and when to book the next visit.
Planning
Intervals depend on run hours and what is in the air, not on the age of the unit. Use this as a starting point and adjust after your first handover note.
Our service standard
“We measure the unit before we open it and again before we leave. If the numbers don't improve, the visit isn't finished.” The Moss Parlor workshop standard
Questions
Roughly a metre of clear floor under each indoor head, and space to stand a short ladder. For a chemical wash we also need a path to a sink or outside tap for the catch bag. Nothing needs to come off the walls.
No. The head is bagged before any water is used and the runoff drains into a sealed catch bag, not down the wall. Floors are sheeted and the sheeting leaves with us.
Because the source is usually the blower barrel and drain pan, not the filter. A surface clean can't reach either. If the smell returns after a standard service, that unit needs the chemical wash lane instead.
Not as a standalone job. A sealed system doesn't consume refrigerant, so a low charge means there is a leak somewhere. We trace it first and give you the finding in writing before recommending a repair or a top-up.
Yes, as long as whoever owns the unit has approved the work. Mention it in the booking notes and we'll write the handover record so it can be passed straight to a landlord or building manager.
Usually, yes. Age alone doesn't retire a unit — corrosion, a failing blower bearing or a leaking flare joint does. We'll service it and say honestly whether the next visit is money better spent on replacement.
Up to four standard services, or two chemical washes, in a single booking. Tell us the head count in the form and we'll reserve the right length of window rather than rushing the last room.
Send us the handover note reference and describe what changed. If the fault is in the work we carried out, we come back and finish it. If it is a separate fault, we'll tell you plainly which lane it belongs to.
Book a visit
Give us the unit count and the behaviour you're seeing. We'll confirm the lane, the length of the visit and a window that suits you.